Frequently Asked Questions

Helpful information about appointments, eye exams, eyewear, and services at Focal Pointe Eyecare.

Yearly comprehensive eye exams are recommended. Patients with certain eye, health conditions, certain medications may require more frequent examinations.

Please allow approximately one hour for a comprehensive eye examination. The length of your appointment can vary depending on the examination, testing required, and whether additional discussion or assessment is needed.

Absolutely! You are welcome to visit Focal Pointe Eyecare specifically to explore eyewear, even if you are not booking an eye examination. Our eyewear collection includes distinctive independent and premium frames, as well as prescription sunglasses.

Our collection includes a thoughtfully selected range of independent and premium eyewear brands, including Lindberg, Masunaga, Face à Face, Entourage of 7, Bellinger, House, MODO, lool, Maui Jim, Rudy Project, Spectacle Eyeworks, MOREL, and other curated collections.

Yes, we are currently accepting new patients of all ages! Whether you live in Heritage Pointe, Artesia, De Winton, Legacy, Walden, or Seton, you can easily book online or call us (825-413-7300) today to secure a convenient time for you & your family.

Yes! Skip that wait at urgent care or the emergency room.

We reserve time slots for urgent eye care issues, including sudden vision changes, eye infections, foreign object removal, red eye, or eye pain. If you need immediate care, please call our clinic directly at 825-413-7300.

Yes, we provide direct billing for most major Canadian benefit providers.

We can direct billing to:

  • AGA Financial Group Inc.
  • Alberta Blue Cross
  • belairdirect
  • Beneva
  • BPA
  • Canada Life
  • Chambers of Commerce (Johnston Group)
  • CINUP (Johnston Group)
  • ClaimSecure
  • Coughlin & Associates Ltd.
  • Cowan (Express Scripts Canada)
  • Desjardins Insurance
  • Equitable
  • First Canadian 
  • GMS Carrier 49
  • GMS Carrier 50
  • GroupHEALTH
  • GroupSource
  • Industrial Alliance
  • Johnston Group
  • Manion
  • Manulife
  • Maximum Benefit (Johnston Group)
  • MDM Insurance Services
  • People Corporation
  • RWAM
  • Simply Benefits
  • Sun Life
  • TELUS AdjudiCare
  • Union Benefits
  • UV Insurance
  • GreenShield

Some insurance companies only accept claims submitted by the policyholder. If that is the case for your plan, you would pay our clinic directly and then submit your claim to your insurer for reimbursement.

Yes. Alberta Health Care provides partial coverage for basic senior and children’s eye examinations, but it does not cover the full cost of a comprehensive eye examination or all of the testing and services that may be provided.

At Focal Pointe Eyecare, our examinations are designed to provide a thorough assessment of both vision and eye health, rather than simply checking your glasses prescription. Depending on the examination and your individual needs, testing may include retinal photography, OCT imaging, meibography, visual field testing, and other diagnostic assessments.

We apply the Alberta Health Care benefit toward the eligible portion of your examination and subsidize a portion of the remaining cost. The patient’s co-pay covers the remaining portion. This allows us to provide a comprehensive assessment, modern diagnostic technology, and personalized recommendations beyond the portion covered by Alberta Health Care.

We offer a range of optometric services, including:

  • Comprehensive adult, pediatric, and senior eye exams

  • Prescription glasses and frame styling

  • Contact lens fittings/evaluations and specialized lenses

  • Dry eye assessment, treatment and management

  • Myopia management for children 
  • Ocular health monitoring (glaucoma, macular degeneration, diabetic retinopathy)

  • Emergency eye care services (ulcers, styes, infections, foreign body removal, & more)

We are conveniently located in Heritage Pointe, Alberta on Pine Creek Road, in the same plaza as Stockman’s Restaurant. We offer ample, free parking right outside our entrance for easy access.

Yes, we are currently accepting new patients of all ages! Whether you live in Heritage Pointe, Artesia, De Winton, Okotoks, Legacy, Walden, Seton, or Foothills County you can easily book your eye exam online or call us (825-413-7300) today to schedule an appointment.